At MGVS Haridwar, your satisfaction is our priority, and we strive to provide exceptional puja services. We understand that circumstances may arise where you need to cancel a booking. Please read our refund policy carefully to understand our procedures:

1. Refund Eligibility

You are eligible for a refund under the following conditions:

1.1 Service Unavailability: In the unlikely event that we are unable to deliver the puja service as scheduled, you will be eligible for a full refund of the total booking amount.

1.2 Cancellation Timeframe: To qualify for a refund due to cancellation, a cancellation request must be received at least 7 days before the scheduled puja date.

1.3 Perishable Items and Logistics: Please note that due to the inclusion of perishable items and logistical considerations, a refund of 50% of the total booking amount will be provided for eligible cancellations.

2. How to Request a Refund

To initiate a refund request, follow these steps:

2.1 Contact Customer Support: Email our customer support team at refunds@mgvsharidwar.com and provide your booking details along with the reason for the cancellation.

2.2 Provide Necessary Information: We may require additional information, such as proof of payment and booking confirmation, to process your refund.

3. Refund Processing

Once your request is received and validated, we will process your refund as follows:

3.1 Service Unavailability: If the puja service cannot be delivered as scheduled, a full refund of the total booking amount will be processed.

3.2 Cancellation within Eligibility Period: If your cancellation request is received 7 days or more before the scheduled puja, a 50% refund of the total booking amount will be processed.

3.3 Refund Method: Refunds will be issued to the original payment method used for the booking.

3.4 Processing Time: Please note that refund processing may take between 30 to 60 days from the date of approval. This timeframe accounts for the necessary administrative and banking procedures involved in completing the refund process.

Disclaimer

Please take note of the following important points regarding our refund policy:

• MGV Haridwar reserves the right to modify, change, or update this refund policy at any time without prior notice. Updates to the refund policy will be posted on our website, and users are encouraged to review the policy regularly.
• Any third-party fees associated with payment processing or currency conversion are non-refundable.
• Refund timelines may vary based on your payment provider and local banking regulations.

Contact Us

If you have any questions or require assistance regarding our refund policy, please reach out to our Customer Support team at info@mgvsharidwar.com. We are here to help you and ensure your experience with MGV Haridwar is exceptional in every way.

Please carefully review and understand our refund policy before making a booking. By using our website (mgvsharidwar.com) and services, you agree to comply with and be bound by this policy.